FAQ

Our courses are designed for kids aged 5-13 years old.

We currently offer four courses: scratch coding, python programming, pixel art, and AI concept.

We offer two packages: 10 classes and 20 classes, and each class will last 1-1.5 hours,

depending on different subject. We currently accept WeChat and Alipay payment, Interec

e-transfer and personal cheques.

If insufficient registrations occur, the class could be called off. We will make this decision a couple of days prior to the scheduled class date. If the class is cancelled, you'll be informed and given the choice of converting your registration into a credit with Cuddles Learning or receiving a full refund.

If student cannot continue classes under certain circumstances, partial refund or full refund will be considered. However, if student has already taken more than 3 classes regardless of the

course package, no refund will be considered.

Students will be assigned homework after class.

Our teachers maintain the highest standard of professionalism and work ethic when it comes

to teaching, however when an issue arises, we will make our best effort to resolve it. If student

insists on switching teacher, we do our best to accommodate the request. In terms of class

schedule creation, we consolidate both students and teachers’ availabilities before the

course start and set the final schedule with both parties’ consent. Schedules are only subject

to changes under special circumstances and valid reasons.

No prior knowledge is needed, just a willingness to create! Our instructors will guide your children in safely using any necessary software or materials, as well as provide any additional instruction they may need.

Our classroom ratio is 1 instructor per 5-6 students.

For your child to fully benefit from their experience at Cuddles Learning, it's crucial for them to regularly attend their scheduled classes. This consistency helps them connect with their peers, build rapport with instructors, and steadily learn new technologies. However, we realize that perfect attendance isn't always feasible. Each student is permitted one rescheduled class per billing month if their total attendance falls below four sessions for that period. To qualify for a reschedule, you must cancel the class at least 24 hours ahead of time. No reschedules are offered after the class has occurred, and late cancellations may incur a fee.