Question 1

What age groups are your courses designed for?

Accepted Answer

Our courses are designed for kids aged 5-13 years old.

Question 2

What courses are being offered currently?

Accepted Answer

We currently offer four courses: scratch coding, python programming, pixel art, and AI concept.

Question 3

What methods of payments do you accept, and can I pay with Chinese Yuan?

Accepted Answer

We offer two packages: 10 classes and 20 classes, and each class will last 1-1.5 hours,
depending on different subject. We currently accept WeChat and Alipay payment, Interec
e-transfer and personal cheques.

Question 4

What is your refund/cancellation policy?

Accepted Answer

If insufficient registrations occur, the class could be called off. We will make this decision a couple of days prior to the scheduled class date. If the class is cancelled, you'll be informed and given the choice of converting your registration into a credit with Cuddles Learning or receiving a full refund.

If student cannot continue classes under certain circumstances, partial refund or full refund will be considered. However, if student has already taken more than 3 classes regardless of the
course package, no refund will be considered.

Question 5

What materials will my child need for the courses?

Accepted Answer

Students will be assigned homework after class.

Question 6

Can I switch teachers halfway through the course? Can I choose my own schedule?

Accepted Answer

Our teachers maintain the highest standard of professionalism and work ethic when it comes
to teaching, however when an issue arises, we will make our best effort to resolve it. If student
insists on switching teacher, we do our best to accommodate the request. In terms of class
schedule creation, we consolidate both students and teachers’ availabilities before the
course start and set the final schedule with both parties’ consent. Schedules are only subject
to changes under special circumstances and valid reasons.

Question 7

Is prior experience with certain software or skills required for children to participate in your programs?

Accepted Answer

No prior knowledge is needed, just a willingness to create! Our instructors will guide your children in safely using any necessary software or materials, as well as provide any additional instruction they may need.

Question 8

How many kids are in a virtual classroom?

Accepted Answer

Our classroom ratio is 1 instructor per 5-6 students.

Question 9

What should I do if my kid is unable to attend a session?

Accepted Answer

For your child to fully benefit from their experience at Cuddles Learning, it's crucial for them to regularly attend their scheduled classes. This consistency helps them connect with their peers, build rapport with instructors, and steadily learn new technologies. However, we realize that perfect attendance isn't always feasible. Each student is permitted one rescheduled class per billing month if their total attendance falls below four sessions for that period. To qualify for a reschedule, you must cancel the class at least 24 hours ahead of time. No reschedules are offered after the class has occurred, and late cancellations may incur a fee.

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